dcr66 wrote:
If it is the gateway then you need to use a fixed IP address to go to the gateway interface so you can type in the username and password provided by the ISP. If you use the router/modem then you need to access the router interface thru the IP address and put the username/password into the router. Then the router will log into the ISP thru the modem.
The router/gateway uses a web interface that is hard coded in the firmware within itself. You don't need to install anything on your computer, xbox360, smartphone, etc.
IE8, safari, firefox, etc. are all web aware software. Same goes for your email client and your anti-virus. They will auto detect the network without extra special software. If I go out and buy a new computer/laptop with Windows OS, I can make it goes online either by plugging in the network cable or configure its wireless modem; once that is done it can access internet through my gateway.
BTW I choose to use gateway instead of router/modem combination to simplify tech support. ISP loves to blame your router for problems and not their modem. Since the gateway (router modem all in one) is their hardware, they can no longer blame something else if I ever have persistent connection issue.
So Hubert,
I gather from your reply that when you say you work in IT, that you're a hardware engineer. You plug stuff into each other.
So you obviously don't understand how machines talk to one another or to the internet.
Software is the stuff that allows the hardware to talk to each other. Hardware being computers, printers, keyboards, rodents, scanners, modem, routers et al but you know that.
When you open a new ISP account, if the software you need isn't already loaded on your computer, it is downloaded. This means that your computer automatically contacts the ISP's server and is given the software it needs to allow your computer to use the services that you are paying for.
Now, this is the tricky bit. If that software cannot make friends with the web aware software you use, then they don't talk to each other. If they don't talk to each other then your computer cannot make friends with other computers because it cannot access the internet.
The pieces of hardware a just a load of useless junk until the software makes friends. So some ISPs have provided extra bits of software, called updates, that try to fix this problem of the software not being friends. It is like asking your Mum to take to someone else's Mum so they stop calling you names.
If this doesn't work, the simple solution is to use a different piece of web aware software to see if that will be friends with your ISPs software, if that works then your computer can access the internet and you can make friends all over the world.
Perhaps things in Europe are different - we have to pay our ISP for access to the internet, and if they are not also our phone line supplier we also pay for that. The ISP provides their software, frequently pre-loaded onto the computers, that once the account is activated we use to access the internet - possibly some people are unaware of this but that is the system used.
If you have a system where you don't pay anyone for access to the internet please share it as I think the whole world would like to know how you do it.
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