GraysGhost wrote:
If there is a conflict between the software used and the ISP software then you cannot get into the internet - this is what happened to me. I then contacted my line provider, then my ISP and they told me that the latest update to IE8 was causing a connection conflict.
I therefore changed from IE8 and all my problems disappeared and I can now get instant access.
Safari is a free download - try it - if it cures the problem then hip hip hooray, if it doesn't it hasn't cost you anything other than a little time.
Kit
For Bombadil, downloading is the problem since he cannot get to the internet.
Another way to check is whether the "Internet" or "DSL" light on the modem/router is green, red, or off. If his email software cannot get on either, the IE is not the issue. Minimally you should be able to get Google.
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